Abstract
A discussion of the different approaches to R&D is proposed. The experience of developing a customer oriented quality system at a technological research centre is described. A new route of QFD matrices is proposed to align the requirements of the ISO 9000 series with customer demands.
| Original language | English |
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| Pages | 93-102 |
| Number of pages | 10 |
| Publication status | Published - 1994 |
| Event | Proceedings of the ASQC 48th Annual Quality Congress - Las Vegas, NV, USA Duration: 24 May 1994 → 26 May 1994 |
Conference
| Conference | Proceedings of the ASQC 48th Annual Quality Congress |
|---|---|
| City | Las Vegas, NV, USA |
| Period | 24/05/94 → 26/05/94 |
