Customer oriented QA system in R&D activities

Javier Ruiz; Jose M. Villate

Customer oriented QA system in R&D activities

Javier Ruiz^*
, Jose M. Villate

^*Corresponding author for this work

Foundation TECNALIA Research & Innovation

Research output: Contribution to conference › Paper › peer-review

Abstract

A discussion of the different approaches to R&D is proposed. The experience of developing a customer oriented quality system at a technological research centre is described. A new route of QFD matrices is proposed to align the requirements of the ISO 9000 series with customer demands.

Original language	English
Pages	93-102
Number of pages	10
Publication status	Published - 1994
Event	Proceedings of the ASQC 48th Annual Quality Congress - Las Vegas, NV, USA Duration: 24 May 1994 → 26 May 1994

Conference

Conference	Proceedings of the ASQC 48th Annual Quality Congress
City	Las Vegas, NV, USA
Period	24/05/94 → 26/05/94

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 7 Affordable and Clean Energy
SDG 9 Industry, Innovation, and Infrastructure
SDG 12 Responsible Consumption and Production

Cite this

@conference{c27b41422d1f4070b2c786f4df9cc110,

title = "Customer oriented QA system in R\&D activities",

abstract = "A discussion of the different approaches to R\&D is proposed. The experience of developing a customer oriented quality system at a technological research centre is described. A new route of QFD matrices is proposed to align the requirements of the ISO 9000 series with customer demands.",

author = "Javier Ruiz and Villate, \{Jose M.\}",

year = "1994",

language = "English",

pages = "93--102",

note = "Proceedings of the ASQC 48th Annual Quality Congress ; Conference date: 24-05-1994 Through 26-05-1994",

}

TY - CONF

T1 - Customer oriented QA system in R&D activities

AU - Ruiz, Javier

AU - Villate, Jose M.

PY - 1994

Y1 - 1994

N2 - A discussion of the different approaches to R&D is proposed. The experience of developing a customer oriented quality system at a technological research centre is described. A new route of QFD matrices is proposed to align the requirements of the ISO 9000 series with customer demands.

AB - A discussion of the different approaches to R&D is proposed. The experience of developing a customer oriented quality system at a technological research centre is described. A new route of QFD matrices is proposed to align the requirements of the ISO 9000 series with customer demands.

UR - https://www.scopus.com/pages/publications/0028060909

M3 - Paper

AN - SCOPUS:0028060909

SP - 93

EP - 102

T2 - Proceedings of the ASQC 48th Annual Quality Congress

Y2 - 24 May 1994 through 26 May 1994

ER -

Customer oriented QA system in R&D activities

Abstract

Conference

UN SDGs

Other files and links

Fingerprint

Cite this