Estimating citizen alertness in crises using social media monitoring and analysis

Fredrik Johansson; Joel Brynielsson; Maribel Narganes Quijano

doi:10.1109/EISIC.2012.23

Estimating citizen alertness in crises using social media monitoring and analysis

Fredrik Johansson^*, Joel Brynielsson, Maribel Narganes Quijano

^*Corresponding author for this work

Software Technologies

Research output: Contribution to conference › Paper › peer-review

46 Citations (Scopus)

Abstract

The use of social media for communication and interaction is becoming more and more frequent, which is also the case during crises. To monitor social media may therefore be a useful capability from a crisis management perspective, both for detecting new or emergent crises, as well as for getting a better situation awareness of how people react to a particular crisis. The work presented in this paper is part of the EU research project Alert4All, having the overall goal of improving the effectiveness of alert and communication toward the population in crises.

Original language	English
Pages	189-196
Number of pages	8
DOIs	https://doi.org/10.1109/EISIC.2012.23
Publication status	Published - 2012
Event	2012 European Intelligence and Security Informatics Conference, EISIC 2012 - Odense, Denmark Duration: 22 Aug 2012 → 24 Aug 2012

Conference

Conference	2012 European Intelligence and Security Informatics Conference, EISIC 2012
Country/Territory	Denmark
City	Odense
Period	22/08/12 → 24/08/12

Keywords

Crisis management
social media monitoring
text analysis
web mining

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10.1109/EISIC.2012.23

Cite this

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KW - web mining

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Estimating citizen alertness in crises using social media monitoring and analysis

Abstract

Conference

Keywords

Access to Document

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