Making use of new media for pan-European crisis communication

Susanna Nilsson, Joel Brynielsson, Magdalena Granåsen, Charlotte Hellgren, Sinna Lindquist, Mikael Lundin, Maribel Narganes Quijano, Jiri Trnka

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

    16 Citations (Scopus)

    Abstract

    Social or new media have over the past years become an integrated part of human communication, both as a means to establish and maintain social relationships, but also as a means of sharing and co-creating information. New media comes with an array of possibilities for individuals as well as organisations, corporations and authorities. Within the field of crisis communication new media possibilities, such as online sharing and social networking, has had an impact on the way crisis information is disseminated and updated. This paper addresses the issues related to using new media as a means of communicating crisis information and broadcasting alerting messages to the general population, and also discusses the role of new media in future pan-European alerting. It focuses on current and on-going research on social media for crisis communication. An extensive systematic literature review was done to identify factors that affect the use of social media for alerting and warning. These factors were mirrored in experiences, collected through interviews, in crisis communication organisations in three European regions (Sweden, Czech Republic and Spain). The factors finally form the basis for suggestions regarding the design of technological tools for both communication and information collection as part of a pan-European alerting system.

    Original languageEnglish
    Title of host publicationISCRAM 2012 Conference Proceedings - 9th International Conference on Information Systems for Crisis Response and Management
    PublisherSimon Fraser University
    ISBN (Print)9780864913326
    Publication statusPublished - 2012
    Event9th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2012 - Vancouver, BC, Canada
    Duration: 22 Apr 201225 Apr 2012

    Publication series

    NameISCRAM 2012 Conference Proceedings - 9th International Conference on Information Systems for Crisis Response and Management

    Conference

    Conference9th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2012
    Country/TerritoryCanada
    CityVancouver, BC
    Period22/04/1225/04/12

    Keywords

    • Alerting
    • Crisis Information
    • New Media
    • Screening Tool
    • Social Media

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