Measuring and improving business process reliability

Kepa Mendibil; Trevor J. Turner; Umit S. Bititci

doi:10.1504/IJBPM.2002.000109

Measuring and improving business process reliability

Kepa Mendibil
, Trevor J. Turner
, Umit S. Bititci

University of Strathclyde

Research output: Contribution to journal › Article › peer-review

6 Citations (Scopus)

Abstract

Measuring the performance of a business process and moreover, improving the reliability of critical business processes has become an important issue for most organisations. This paper describes how three companies from different business environments improved the reliability of specific business processes using active monitoring techniques.

Original language	English
Pages (from-to)	76-94
Number of pages	19
Journal	International Journal of Business Performance Management
Volume	4
Issue number	1
DOIs	https://doi.org/10.1504/IJBPM.2002.000109
Publication status	Published - 2002
Externally published	Yes

Keywords

Active monitoring
business process reliability

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10.1504/IJBPM.2002.000109

Cite this

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title = "Measuring and improving business process reliability",

abstract = "Measuring the performance of a business process and moreover, improving the reliability of critical business processes has become an important issue for most organisations. This paper describes how three companies from different business environments improved the reliability of specific business processes using active monitoring techniques.",

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DO - 10.1504/IJBPM.2002.000109

M3 - Article

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JO - International Journal of Business Performance Management

JF - International Journal of Business Performance Management

IS - 1

ER -

Measuring and improving business process reliability

Abstract

Keywords

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