Abstract
Measuring the performance of a business process and moreover, improving the reliability of critical business processes has become an important issue for most organisations. This paper describes how three companies from different business environments improved the reliability of specific business processes using active monitoring techniques.
| Original language | English |
|---|---|
| Pages (from-to) | 76-94 |
| Number of pages | 19 |
| Journal | International Journal of Business Performance Management |
| Volume | 4 |
| Issue number | 1 |
| DOIs | |
| Publication status | Published - 2002 |
| Externally published | Yes |
Keywords
- Active monitoring
- business process reliability
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