@inproceedings{0060551d47af42f79034d2b47f5f9e31,
title = "Human factor in maintenance performance measurement",
abstract = "The maintenance performance measurement is often faced with a lack in knowledge about the real function of the maintenance department within organizations, and consequently the absence of appropriate targets emanating from the global mission and vision. These facts bring about metrics not adapted to the real needs, which has a strong load of human factor and without a roadmap of the amount of data to be collected, their processing and use in decision making. This article proposes a model where qualitative and quantitative methods are combined in order to complement advantages and disadvantages of them both.",
keywords = "Human factor, indicators, maintenance, performance",
author = "Diego Galar and Christer Stenstrom and Aditya Parida and Rupesh Kumar and Luis Berges",
year = "2011",
doi = "10.1109/IEEM.2011.6118181",
language = "English",
isbn = "9781457707391",
series = "IEEE International Conference on Industrial Engineering and Engineering Management",
pages = "1569--1576",
booktitle = "IEEE International Conference on Industrial Engineering and Engineering Management, IEEM2011",
note = "IEEE International Conference on Industrial Engineering and Engineering Management, IEEM2011 ; Conference date: 06-12-2011 Through 09-12-2011",
}