TY - GEN
T1 - Maintenance metrics
T2 - 2011 IEEE International Conference on Quality and Reliability, ICQR 2011
AU - Galar, D.
AU - Parida, A.
AU - Kumar, U.
AU - Stenstrom, C.
AU - Berges, L.
PY - 2011
Y1 - 2011
N2 - The system of performance measurement of maintenance function should cover all processes related to it within the organization. There must be an interconnection between the different indicators, so the numbers can be interpreted in order to reach a good conclusion for decision making. This premise implies a hierarchy of indicators needed in a dual way. First, it will require maintenance indicators to be segmented according to the areas of influence for the rest of the organization, posed by interactions with finance department, human resources, purchasing, and, of course, with production in the seeking of compliance with corporate objectives. Simultaneously, these indicators correspond to different levels in the organization and therefore they will be segmented according to the hierarchical position of end users.
AB - The system of performance measurement of maintenance function should cover all processes related to it within the organization. There must be an interconnection between the different indicators, so the numbers can be interpreted in order to reach a good conclusion for decision making. This premise implies a hierarchy of indicators needed in a dual way. First, it will require maintenance indicators to be segmented according to the areas of influence for the rest of the organization, posed by interactions with finance department, human resources, purchasing, and, of course, with production in the seeking of compliance with corporate objectives. Simultaneously, these indicators correspond to different levels in the organization and therefore they will be segmented according to the hierarchical position of end users.
KW - BSC
KW - KPI
KW - MPM
KW - maintenance performance
UR - https://www.scopus.com/pages/publications/80054775039
U2 - 10.1109/ICQR.2011.6031683
DO - 10.1109/ICQR.2011.6031683
M3 - Conference contribution
AN - SCOPUS:80054775039
SN - 9781457706288
T3 - 2011 IEEE International Conference on Quality and Reliability, ICQR 2011
SP - 67
EP - 74
BT - 2011 IEEE International Conference on Quality and Reliability, ICQR 2011
Y2 - 14 September 2011 through 17 September 2011
ER -