Measuring and improving business process reliability

Kepa Mendibil; Trevor J. Turner; Umit S. Bititci

doi:10.1504/IJBPM.2002.000109

Measuring and improving business process reliability

Kepa Mendibil
, Trevor J. Turner
, Umit S. Bititci

University of Strathclyde

Producción científica: Contribución a una revista › Artículo › revisión exhaustiva

6 Citas (Scopus)

Resumen

Measuring the performance of a business process and moreover, improving the reliability of critical business processes has become an important issue for most organisations. This paper describes how three companies from different business environments improved the reliability of specific business processes using active monitoring techniques.

Idioma original	Inglés
Páginas (desde-hasta)	76-94
Número de páginas	19
Publicación	International Journal of Business Performance Management
Volumen	4
N.º	1
DOI	https://doi.org/10.1504/IJBPM.2002.000109
Estado	Publicada - 2002
Publicado de forma externa	Sí

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title = "Measuring and improving business process reliability",

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KW - Active monitoring

KW - business process reliability

UR - https://www.scopus.com/pages/publications/84892111732

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Measuring and improving business process reliability

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